Refund Policy

LAST UPDATED OCTOBER 8, 2026

Digital goods. Purchased credits and reports are digital products. Because report generation begins consuming credits immediately at your direction, purchases are generally non-refundable once a report has been generated.

Pre-generation purchases — if you bought credits but no report has been generated yet, email us within 14 days of purchase and we'll refund in full.

Replacement guarantee — if a generated report fails to open, is corrupted, or materially fails to reflect your survey data (missing floors, empty sections), we'll regenerate it free — and if we can't, we'll refund that report's credits. This is a good-faith guarantee on our engineering work product.

Chargebacks — purchases are processed by Paddle as merchant of record; disputes follow Paddle's process. Please contact us first — we fix problems directly.

How to ask — email contact@proberequest.com with your Paddle receipt. Decisions within 3 business days; approved refunds return via the original payment method.